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Conversational ai with rasa1/16/2024 ![]() ![]() ![]() In most cases, you have a multi-turn dialogue that requires the system to understand context and asks questions back if needed. In the example above, there are endless different ways to buy a pension: That's because human conversations get complex very quickly, usually going beyond just "one question / one answer". We're also convinced that companies and organisations who are able to leverage such conversational software early on will have an unfair competitive advantage, using AI to build "new moats" with a system of intelligence at their heart.ĭespite all the hype around conversational interfaces and bots, we're still in the early days of conversational software. We believe that natural, automated conversations are often the simplest interface available. This very hard and expensive to deliver with humans and that's where conversational software comes in. Ideally, we'd always have a dedicated person that is available immediately 24/7 via phone or messaging, speaks our language and can help us with any problem wherever we are. Just think of customer service of your telco, the website of your local government or the app of an airline. This is not only true for buying a pension but for just about every situation where you have to interact with a company or organisation. But option 2 comes with a few drawbacks too as you have to book an appointment, need to go to your local branch and cannot just deal with it whenever you want. Most people would probably prefer option 2 as pensions can be quite tricky to understand and the website can feel overwhelming with a lot of open questions. Both options are interfaces are provided by your bank. ![]()
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